Online help

If you need to make a claim, please complete a claim form and return it to us as soon as possible. To speed up the process you can download a claim form rather than waiting for a claim form from us by mail.

To get a copy of your policy information booklet please Contact Us.

Contact Us for more information.

Please visit the Make a Change page on this website. Print and complete the “Direct Debit Form” and return it by mail.

Please visit the Make a Change page on this website. Complete and submit the online “Change of Contact Form.

To apply for the removal of an endorsement, after the end of your recovery periods, please forward us signed and dated notification from a licensed medical practitioner, stating the period of time that you have been symptom-free of your sickness condition/s.

In most cases yes, please look at our Products for more information and a free quotation.

Yes, please Contact Us and we will send you a copy of your application form.

Eligible children can be covered under the Family Unit of the Accident Hospital Plan, Bodyguard Personal Injury Plan and Cancer Disability Plan as long as the policy is in force. Please see your policy for full details.

Depending on which country you are holidaying in and the type of cover you hold.  Please see policy wording in the Policy Information Booklet for full cover details.

Yes, please Contact Us.

Please Contact our Customer Services Department by telephone or in writing.

Yes, please Contact Us for a quote.

Contact our Customer Services Department by telephone or in in writing and notify us of the plan/s you wish to cancel.

Visit the Insurance Terms page on this website for explanations of some key words and phrases in your policy. Alternatively, you can Contact Us and one of our Customer Services Advisors will be happy to help you.